Refund Policy.

Digital products

Biswas Audio products are digital software products. Because digital products can be delivered and accessed electronically, purchases are generally non-refundable once the product, license or digital access has been delivered to the customer.

Technical issues

If you are unable to download, install, activate or access a purchased product because of a technical issue attributable to Biswas Audio, please contact our support team so that we can investigate and assist you.

We will make reasonable efforts to resolve legitimate technical issues before considering a refund.

Duplicate payments

If you have been charged more than once for the same purchase due to a duplicate transaction, please contact us with the relevant order details. Duplicate charges will be reviewed and, where confirmed, the applicable duplicate payment will be refunded.

Cancellation

Orders for digital products generally cannot be cancelled after the product or license has been delivered or made available to the customer.

Refund processing

Where a refund is approved, Biswas Audio will initiate the refund through the applicable payment provider and, where supported, return the funds to the original payment method used for the transaction.

Refund processing will normally be initiated within 7 business days after approval. The time required for the funds to appear in the customer's account may vary depending on the payment provider and customer's bank.

How to request assistance

For refund-related questions or technical issues concerning a purchase, please contact us with your registered email address and relevant order information.